Income Protection Claims

I had the privilege of working with James Charara and I couldn’t be more impressed with his exceptional service. From the very beginning, James demonstrated a strong commitment to being customer-focused. James took the time to listen to my concerns, providing personalized attention that made me feel valued as a client. His politeness and professionalism was truly noteworthy. James consistently treated me with respect and courtesy, creating an atmosphere of trust that put me at ease throughout the legal process. What stood out the most was his responsiveness. Whether it was a quick question or a more complex issue, I always received timely and thorough communication. James proved himself to be not only a skilled legal professional but also a reliable and trustworthy advisor. James attention to detail and dedication to achieving the best possible outcome for my case was truly commendable. I would highly recommend James to anyone seeking legal assistance. It’s rare to find someone who combines legal expertise with such a customer-driven approach.

Thank you and your law firm for all of your hard work throughout my case over the past few years. Throughout the time you worked on my case, you were kind, patient, supportive and remained professional, you also made me feel heard and that meant a lot to me, through the mediation and dealings with my case. I am very appreciative to have found the best lawyer in Australia and would recommend you to anyone needing to be heard and supported.

I wish to thank James Chrara and the team at The Firm Law Group, for their perseverance and sincerity in dealing with my motorcycle claim.

I was deeply concerned and worried about what the future held as a result of the injuries I suffered in my motorbike accident.

The insurance company threw up many obstacles, but James and his team were able to overcome them and progress my matter despite the impact on my claim from COVID. The Firm Law Group did not take a backward step.

It has been difficult and uncertain three years but having my claim settled will make a huge difference in my life.

This result will help me move forward and secure my future.

Thank you again I am so very much forever grateful.

I have no hesitation in referring The Firm Law Group’s services to any injured clients, knowing your capabilities and desire to obtain maximum damages for your clients.

“I couldn’t be happier with the support and representation I received from James Chrara and the team at the Firm Law Group. In 2018 I was the recipient of severe neck and shoulder injuries due to a motor vehicle collision that was not my fault. I originally chose a very well-known, prominent law firm Y believed would have my best interest in mind. After a period of time, with very little progress I felt this was not the case. This lack of progress and communication made me feel as though my best interests were not being looked after and I was not a priority, just another injury claim that they would get around to. After receiving both severe physical and mental trauma the last thing I needed was the added stress of not knowing what was going on with my third-party claim. I lost all confidence in the people representing me. Smallest entity house coming by countryside for his size. Due to this, I decided to sign with James Chrara and the team at The Firm Law Group who from day one put my mind at ease. James and the team’s approach was always positive with excellent customer service, up-to-date communications, reliable advice and unwavering professionalism. Thank you to James and the team at The Firm Law Group taking charge of my claim, confidently progressing it forward to the very best outcome achievable. I can’t recommend James Chrara and the team at The Firm Law Group highly enough.”

“Just wanted to send you all a thank you email for everything you have done for me over this entire ordeal!! After working hard for so many years I can honestly say I never saw this coming. The settlement that was reached today is one that myself & my family Are very happy to accept. I will be forever upset by the way I was unfairly treated by my employer, but at least now I will have back payments, spinal surgery & recovery costs all paid for. For this I am forever grateful. Thank you, Chris, for your guidance & especially your counsel in all matters with my case. And thank you, Fay, for all your hard work behind the scenes as well.”

James Chrara represented me during my claim against my insurer due to a motor vehicle that caused a severe aggravation of a previous back injury. Right from the moment James took on my case, he was incredibly supportive and understanding of my situation, he took me through each step of the process again and again and would communicate with me on a regular basis. He informed me of the difficulties that were ahead, especially due to the fact that there was a previous back injury prior to the accident.

James and the rest of his team remained incredibly professional right throughout the process. They were communicative, provided advice each and every time I needed it and were with me every step of the way. The end settlement result truly went above and beyond my expectations and I couldn’t be happier. Even with the settlement being recently concluded, I still receive check in messages from James to see how I am doing with it all being over with.

I can’t thank James, Soren and Fay and their team for all of their help, support, advice and for helping me get through a truly tough time. I can’t recommend The Firm Law Group highly enough!

I want to say Soren how much you helped me, you made a complex process easy, and stood up to the insurer right to the end, it helped our family so much.

Soren and his team were amazing. They took the time to listen to me and understand my situation. The outcome they achieved put me back in control when things seemed so uncertain.

Just wanted to send you all a thank you email for everything you have done for me over this entire ordeal!!

After working hard for so many years I can honestly say I never saw this coming.

The settlement that was reached today is one that myself & my family are very happy to accept.

I will be forever upset by the way I was unfairly treated by my employer, but at least now I will have back payments, spinal surgery & recovery costs all paid for. For this I am forever grateful.

Thank you, Chris, for your guidance & especially your counsel in all matters with my case.

And thank you, Fay, for all your hard work behind the scenes as well.

“I couldn’t be happier with the support and representation I received from James Chrara and the team at The Firm Law Group. In 2018 I was the recipient of severe neck and shoulder injuries due to a motor vehicle collision that was not my fault. I originally chose a very well known, prominent law firm who I believed would have my best interest in mind. After a period of time, with very little progress I felt this was not the case. This lack of progress and communication made me feel as though my best interests were not being looked after and I was not a priority, just another injury claim that they would get around to. After receiving both severe physical and mental trauma the last thing I needed was the added stress of not knowing what was going on with my 3rd party claim. I lost all confidence in the people representing me.”

“Due to this, I decided to sign with James Chrara and the team at The Firm Law Group who from day one put my mind at ease. James’s and the team’s approach was always positive with excellent customer service, up to date communications, reliable advice and unwavering professionalism. Thank you to James and the team at The Firm Law Group for taking charge of my claim, confidently progressing it forward to the very best outcome achievable. I can’t recommend James Chrara and the team at The Firm Law Group highly enough.”